Orders will not be shipped until full payment is received. We do not save your billing information and orders are automatically charged through our system upon order placement.
|$200.00 and up||17% of Order Total|
All shipping, handling, and packaging charges are reflected during the checkout process. Shipping, handling, and packaging charges are based on the order total before any applied discounts, but after any sale item prices. Shipping, handling, and packaging charges are based on the order total, according to the following table:
Our shipping season begins in April and continues through October. If orders are received out of season, we will hold the order and ship it at your appropriate planting time. In spring, we begin shipping to southern zones first and are usually shipping to all states by late May. See the chart below for estimated ship week information (weather permitting).
|Zones||Est Ship Week (2014)|
All orders are shipped via ground service. Generally, plants that are in season will usually be shipped within a week after your order is received unless otherwise noted.
Your order will arrive by FedEx. Once your order is shipped you will receive an email providing you with your FedEx tracking number. FedEx can not deliver to a PO Box. United States shipping only please, sorry no shipping to Alaska or Hawaii.
Orders are carefully packaged the same day as shipment. Before we package your shrubs, they are watered thoroughly. Upon arrival, remove your shrubs from the package immediately and give them plenty of water.
Your complete satisfaction is our #1 goal. We understand that your success begins with our attention to detail and top quality plants. We are dedicated to offering the largest, high quality plants which are ready to flourish in their new home. This is why we ship actively growing plants which are much larger than most other mail order sources. Plus, we actually grow and ship many of the plants ourselves unlike many other "garden companies".
Quality or Shortage Claims:
We guarantee all of our plants to be correctly packaged, arrive in good condition and to be accurately labeled. If you are not completely satisfied with any of our products upon arrival, please let us know. We will either issue you a store credit, which can be used towards your next order with us, or refund your credit card. Please notify us within 7 days of the receipt of your package(s) if you have concerns about your plants. We will make a note on your order for future reference, should complications arise. A photo of the plant(s) in question will be required to process your claim. Photos help us understand what actions must be taken now and in the future to better the quality of the plants you receive.
Even though we feel our packaging is one of the best in the industry, occasionally some orders do get damaged in transit. If you do receive an order that appears to be damaged by the carrier, please let us know as within 24 hours of the receipt of your shipment, so we can file a claim accordingly. Again, photos of the plants and damaged packaging will be required to process your claim.
The Nature of Our Business:
Due to Mother Nature and situations beyond our control, we cannot be held responsible once our product is in your care. These situations include, but are not limited to: plants planted out of their indicated planting zones, plants damaged by humans or animals, insect or diseases, winter kill, drought, overwatering or poor planting site conditions. We do not want to see you fail, so please contact us via email with the problems you are having and we will try to guide you through the situation as best we can.
Store Credit or Refunds:
If a claim has been filed as outlined above, we will issue store credit or a refund for the purchased price of the plant(s) and appropriate shipping cost from a period of 45 days from the date your order was received via FedEx. No store credit or refunds will be granted after 45 days.
If a claim has not been filed as outlined above, we will issue store credit for 50% of the purchased price of the plant(s) and no credit for shipping from a period of 30 days from the date your order was received via FedEx. No store credit will be granted after 30 days. A photo of the plant(s) in questions will still be required to process your request.
We will also never be held responsible for any monetary value in excess to the amount of your order.
We reserves the right to make changes to this guarantee without prior written notice. Last revised on 12/12/12